Delivery Policy

Shipping Origin

Orders are fulfilled from various warehouses and distribution partners across our global network, depending on product availability and your delivery location. This allows us to get your order to you as efficiently as possible.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

• United States: 7–20 business days
• Europe: 3–12 business days
• Rest of World: 10–25 business days

Delivery times are estimates and may vary depending on the fulfillment location for your specific item, carrier transit times, and customs processing. Some items may arrive earlier or in separate shipments.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48–72 hours for tracking information to update, as this can vary by carrier and fulfillment origin.

Customs, Duties, and Taxes

Depending on your location and the origin of your shipment, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. We are unable to predict or control these charges.

Multiple Shipments

If you order multiple items, they may be shipped separately from different locations and arrive at different times. You will receive individual tracking information for each shipment.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). We will investigate the issue and arrange a replacement or refund when appropriate.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.

Delivery Issues

If your tracking information shows your package has been delivered but you have not received it, please contact us and we will assist you in resolving the issue with the carrier.

Contact

If you have any questions about your order or shipping, please reach out to us at:
Email: contact@titaniumoptix.com