100% Money Back Guarantee

Eyeglass Frames

If for any reason you are not completely satisfied with your eyeglass’s frames, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the warrantee replacement. Warrantees are only supported by the manufacturer at their discretion, not by us.

Prescription glasses

We guarantee the quality of the frames and the accuracy of the prescription matching your provided documentation.

Perfect Lenses Guarantee: If your lenses are not made perfectly to the prescription, you give us, we will remake the glasses at no cost to you (one-time free redo).

If the frames are damaged in any way, or become damaged during the normal course of use, our standard 100% Money Back Guarantee will cover them. If your prescription has changed and is different from the document you submitted to us, we cannot be responsible for that correction. It is up to you to make sure the prescription you submit is up to date. If you are not satisfied with the feel/fit of the glasses, we can refund the frames after they are returned to us, but unfortunately, not the prescription lenses as those are custom made for each order.

Please note:

For the best fit in prescription eyewear, we highly recommend that you visit your optometrist to have custom fitted eyewear and lenses. We make no representations or warranties as to the fit and feel of the eyewear – each face is different! If you have particular bifocal needs, shopping for prescription glasses online may not be a great choice for you. We also recommend that you visit an optician or optometrist to test the fit of your new glasses after purchase – they may be able to make slight adjustments that can help the fit and usefulness of the product.

Reading Glasses

Reading glasses which include correction lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your new reading glasses, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the warrantee replacement. Warrantees are only supported by the manufacturer at their discretion, not by us.

Blue Light Blocking Glasses

Blue light blocking glasses which include blue light filtering lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your blue light blocking glasses, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the warrantee replacement. Warrantees are only supported by the manufacturer at their discretion, not by us.

Sunglasses

Sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the warrantee replacement. Warrantees are only supported by the manufacturer at their discretion, not by us.

How to return eyewear

If you are not satisfied with your new eyewear, and you want to return them for a full refund or replacement, please go to my account, orders section and locate your order.  Click on ‘REQUEST WARRANTY’.

On the next screen check the items you want to return and click again ‘REQUEST WARRANTY’.

On the final screen please provide us with some more info about your request and press ‘SUBMIT’.

Your return/replacement request has now been placed. You can check back anytime to your account to review the status of your warranty request and return shipping information.

Repackaging

Make sure the item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that titaniumoptix.com and the manufacturer sent with the merchandise. If you return multiple items, send all your items in one shipment, do not ship separately. Your return is postmarked within 30 days from the day we shipped it to you originally. No collect shipments will be accepted and we do not pay for return postage.  You send your return any method. We cannot be responsible for items that are lost in the mail on the way back to us so we recommend some form of delivery confirmation. Please write the reason for the return on the back of your packing slip. Enclose the slip in the original packing box, tape the box securely, and send it to the address provided as a response to your WARRANTY REQUEST made from your account. If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper.

Refund

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you.

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