If for any reason you are not completely satisfied with your eyeglasses frames, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the return with the manufacturer.
Sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 7 days for a full refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the return.
If you are not satisfied with your new eyewear, and you want to return them for a full refund or replacement, please go to my account, orders section and locate your order. Click on ‘REQUEST WARRANTY’.
On the next screen check the items you want to return and click again ‘REQUEST WARRANTY’.
On the final screen please provide us with some more info about your request and press ‘SUBMIT’.
Your return/replacement request has now been placed. You can check back anytime to your account to review the status of your warranty request and return shipping information.
Make sure the item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that titaniumoptix.com and the manufacturer sent with the merchandise. If you return multiple items, send all your items in one shipment, do not ship separately. Your return is postmarked within 30 days from the day we shipped it to you originally. No collect shipments will be accepted and we do not pay for return postage. You send your return any method. We cannot be responsible for items that are lost in the mail on the way back to us so we recommend some form of delivery confirmation. Please write the reason for the return on the back of your packing slip. Enclose the slip in the original packing box, tape the box securely, and send it to the address provided as a response to your WARRANTY REQUEST made from your account. If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you.