Contact us

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Refund

If for any reason you are not completely satisfied with your eyeglass’s frames contact us

Repairs

We’re here to help. Write us and we’ll arrange shipment for your product to the manufacturer for repairs
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FAQ

Yes, we ship products worldwide. The customer is responsible for paying all duties and taxes associated with international shipping.
The offer of free shipping applies to all international orders.

Shipping is free to any address worldwide.

Depending on the specific item you purchased, it could be shipped from either our warehouse in Europe or our warehouse in China.

Yes. Once your order is completed, a tracking number and ‘TRACK’ button will appear when viewing the order in your account.

If for any reason you are not completely satisfied with your eyeglasses frames or sunglasses, you may return them, but you must return them within 7 days for a full, immediate refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the return with the manufacturer. (view what’s covered and what’s not)

Perfect Lenses Guarantee:

If your lenses are not made perfectly to the prescription you give us, we will remake the glasses at no cost to you (one-time free redo).
If the frames are damaged in any way, or become damaged during the normal course of use, our standard 100% Money Back Guarantee will cover them. If your prescription has changed and is different from the document you submitted to us, we cannot be responsible for that correction. It is up to you to make sure the prescription you submit is up to date.

If you are not satisfied with your new eyewear, and you want to return them for a refund or replacement, please contact us by emailing at [email protected]  or fill out the form here. Our friendly support team will assist you with every step of the process.

Go to checkout and paste your promo code in the Coupon Code field. Click ‘APPLY COUPON’ before moving to ‘CHECKOUT’.

  • If for any reason you are not completely satisfied with your eyeglass’s frames, you may return them, but you must return them within 7 days for a full refund.
  • After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the warrantee replacement. Warrantees are only supported by the manufacturer at their discretion, not by us.
  • If your lenses are not made perfectly to the prescription you give us, we will remake the glasses at no cost to you (one-time free redo).
  • If you are not satisfied with the feel/fit of the glasses, we can refund the frames after they are returned to us, but unfortunately, not the prescription lenses as those are custom made for each order.
  • For the best fit in prescription eyewear, we highly recommend that you visit your optometrist to have custom fitted eyewear and lenses.
  • We ship to the US (including Alaska, Hawaii and APO/FPO/DPO addresses), and to Canada, Australia, the European Union and many other countries worldwide.
  • Upon confirmation of payment your order will be processed for shipment according to the following schedule: – Frames only: 2 to 5 business days – Prescription glasses: 6 to 12 business days – For international shipments, expect a 15-40 day delivery time to your address.
  • We offer Free Standard Shipping Worldwide.
  • Your order will be shipped from one of our warehouses in Europe or China.
  • All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order.
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