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  • Our Address:

    13 Mozart st. S2 021256 Bucharest Romania

  • Contact emails:

    Customer Care: customercare@titaniumoptix.com General Inquiries: contact@titaniumoptix.com

We love to socialize and make new friends!
FAQ

Do you ship worldwide?

Yes, we ship products worldwide. The customer is responsible for paying all duties and taxes associated with international shipping.
The offer of free shipping applies to all international orders.

How much is shipping to my address?

Shipping is free to any address worldwide.

Do you provide a tracking number?

Yes. Once your order is completed, a tracking number and ‘TRACK’ button will appear when viewing the order in your account.

What is your return/refund policy?

If for any reason you are not completely satisfied with your eyeglasses frames or sunglasses, you may return them, but you must return them within 7 days for a full, immediate refund. After 7 days, if you detect a manufacturing defect that is covered by our 12 months warranty, return the glasses to us and we will process the return with the manufacturer. (view what’s covered and what’s not)

How do I ask for return/refund?

If you are not satisfied with your new eyewear, and you want to return them for a full refund or replacement, please go to my account, orders section and locate your order.  Click on ‘REQUEST WARRANTY’.

On the next screen check the items you want to return and click again ‘REQUEST WARRANTY’.

On the final screen please provide us with some more info about your request and press ‘SUBMIT’.

Your return/replacement request has now been placed. You can check back anytime to your account to review the status of your warranty request and return shipping information.

Where do I enter my discount code?

Go to checkout and paste your promo code in the Coupon Code field. Click ‘APPLY COUPON’ before moving to ‘CHECKOUT’.

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